CrashPlan for Small Business FAQs
Frequently asked questions about CrashPlan for Small Business
Account and billing
- I need to update my payment information (CrashPlan for Small Business FAQ)
- Can I get a refund? (CrashPlan for Small Business FAQ)
- How do I set up two-factor authentication? (CrashPlan for Small Business FAQ)
- I need to cancel my account (CrashPlan for Small Business FAQ)
- I need to reset my two-factor authentication (CrashPlan for Small Business FAQ)
- I need to update my billing address (CrashPlan for Small Business FAQ)
- See all 29 articles
Troubleshooting
- What does it mean when my operating system is no longer supported? (CrashPlan for Small Business FAQ)
- Why is CrashPlan excluding files? (CrashPlan for Small Business FAQ)
- Why is CrashPlan scanning my files? (CrashPlan for Small Business FAQ)
- My archive key is not working (CrashPlan for Small Business FAQ)
- Why is my backup smaller than it should be? (CrashPlan for Small Business FAQ)
- My custom key is not working (CrashPlan for Small Business FAQ)
- See all 22 articles
Restore
- How do I speed up my download? (CrashPlan for Small Business FAQ)
- How do I download files from the web? (CrashPlan for Small Business FAQ)
- I need to recover from ransomware (CrashPlan for Small Business FAQ)
- I need to download my files from an external drive (CrashPlan for Small Business FAQ)
- I need to pause my restore (CrashPlan for Small Business FAQ)
- How do I restore deleted files? (CrashPlan for Small Business FAQ)
- See all 7 articles
Backup and configuring
- What are CrashPlan's system requirements? (CrashPlan for Small Business FAQ)
- How do deleted file retention settings apply to external drives? (CrashPlan for Small Business FAQ)
- What's the difference between "Last backup activity" and "Last completed backup"? (CrashPlan for Small Business FAQ)
- Why can’t I keep deleted files forever? (CrashPlan for Small Business FAQ)
- When are old versions and deleted files removed? (CrashPlan for Small Business FAQ)
- I want to keep my deleted files longer than 90 days (CrashPlan for Small Business FAQ)
- See all 22 articles