CrashPlan FAQs

Account and billing

• Cold storage subscription usage
• User subscriptions for CrashPlan
• CrashPlan for Small Business subscription overview
• Cancel your subscription (Small Business)
• Tax exempt subscription information
• Change your CrashPlan product plan
• See all 7 articles

Troubleshooting

• What to do after receiving a Crashplan backup alert

Restore

• Download files from the CrashPlan app

Backup and configuring

• Back up external hard drives
• Deactivate and reactivate users and devices
• Replace your device
• Change your password
• Two-Factor Authentication for CrashPlan
• Speed up your backup
• See all 11 articles