How do I set up two-factor authentication? (CrashPlan for Small Business FAQ)

To use two-factor authentication, you will need an application or plugin to generate verification codes to login. We test and recommend the applications listed below, but any Time-based One-Time Password (TOTP) application should work.

Mobile app authentication

Google Authenticator - iOS and Android

Browser-based authentication

Authenticator plugin - Chrome, Firefox, and Edge

Set up two-factor authentication

  1. When signing in to the CrashPlan console, the Set Up Two-Factor Authentication message appears.
  2. Using your authenticator, scan the QR code provided (see sample below) or manually enter the displayed code in your authenticator.
  3. In the Set Up Two-Factor Authentication message, enter the verification code displayed in your authenticator mobile app or authenticator browser plugin.
  4. Click Sign In.


For more information and an instructional video on the setup process, see Two-factor authentication for CrashPlan for Small Business.

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