If you've been using two-factor authentication, then need to reset it because a device is lost, was stolen, or you have a new device, follow the instructions below. Resetting two-factor authentication for a user invalidates the secret used to generate the user's TOTP, and prompts the user redo the initial configuration steps upon the next sign-in attempt.
- Go to the CrashPlan console.
- Enter your username or email address.
- Click Don't have your code?
- On the next screen, enter your username/email and password and click Reset Two-Factor Authentication.
An email is sent to the email address associated with your user containing a one-time link to log in. After entering your username and password again, you'll be prompted to redo the initial configuration steps.
If you don't have access to your account email
If you don't have access to your administrator email, please reply to your ticket and let us know. Our support team will request other information from you to verify ownership of the account, then we can help reset your two-factor authentication and/or update your account email.
For more information, see Two-factor authentication for CrashPlan for Small Business.