If your payment method on file expires or has a problem for some reason, you will need to add new payment information. After doing so, you'll want to know when the subscription is set to renew so that you can be sure that your data is safe and your backups continue running.
CrashPlan for Small Business subscriptions attempt to auto-renew on the following schedule:
- A first attempt 3 days prior to the expiration date to ensure continuation of service.
- A second attempt the day of the expiration date.
If the first attempt fails, we will try again on the date of expiration and send a warning email for each billing attempt. If the second attempt fails, the subscription continues for an additional 7 day grace period. At the end of this period, we will attempt to renew the subscription a final time before the subscription permanently expires. If this occurs, you will need to purchase a new subscription. Without a subscription, backups will no longer occur, but data will be kept for 45 days after auto-renewal failure.
You can find your expiration date by signing in to the CrashPlan console and selecting Account > Manage My Subscription and clicking on your most recent order.