Getting Started with CrashPlan (CrashPlan for Small Business FAQ)

If you've signed up for the CrashPlan for Small Business free trial, you may be wondering what the best practices are for configuring CrashPlan for your business or organization. This article seeks to outline the process for setting up your CrashPlan for Small Business backup plan from scratch and ensuring you can get your backups up and running right away.

For our complete setup guide, see Set up CrashPlan for Small Business.

Note: CrashPlan for Small Business requires two-factor authentication using Google Authenticator or a similar TOTP app. This option can't be turned off. For help with setting up two-factor authentication, see Two-factor authentication for CrashPlan for Small Business.

Add Users

With your CrashPlan for Small Business free trial or subscription, you can add as many users as you need. We recommend adding a CrashPlan for Small Business user for each person in your organization. If you are the only person in your small business, skip to Step 2.

Download and install 

After confirming your hardware and software meet our system requirements, add devices as follows:

  1. Sign in to the CrashPlan console.
  2. Click App Downloads.
  3. Download and install the CrashPlan app.

Sign in and complete setup 

Once you've installed the CrashPlan app, sign in and complete setup to start backing up your data. 

  1. Enter your account's email address and password, then click Continue.
  2. Click Add destinations
  3. To back up to CrashPlan cloud, select CrashPlan PRO Online. 
  4. To back up to a local destination: 
    1. Select Add Local Destination
    2. Select the device or folder to which you want to back up, and click Open.  
  5. Click Save.
Please note that by default, the CrashPlan app requires you to enter your account password each time it is opened.

Back up your most important data

Now that you've set up your users and devices, make sure you're backing up your most important data. Consider backing up the following: 

  • User files: CrashPlan for Small Business is designed to back up the files that matter to you, not system and application files.
  • External drives: If an external drive is attached to the computer, you can select it for backup.
  • NAS: You can use CrashPlan for Small Business to back up network attached storage (NAS) on Mac and Linux. If the volume is mounted on the device, you can add it just as you would a local drive. Please note that NAS backup is not available on Windows devices.

To select files, select the Home button in the CrashPlan for Small Business application and click Manage Files.

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