I need to change my Subscription Administrator (CrashPlan for Small Business FAQ)

CrashPlan for Small Business accounts require an administrator user to be designated as the Subscription Administrator.  The Subscription Administrator will be the only user who is able to make modifications to the subscription and/or billing information associated with your CrashPlan for Small Business account. Making modifications to the Subscription Administrator can only be performed by a CrashPlan for Small Business account administrator.

You can use the following steps to modify the CrashPlan for Small Business Subscription Administrator:  

  1. Sign in to the CrashPlan console.
  2. Select Account from the navigation menu.
  3. Scroll down to the bottom of the window to see the current Subscription Administrator.  
  4. Click the Change button. You will see a pop-up displaying information about this role, as well as the option to choose another user to perform this role.
  5. Select the desired user from the list. Scroll down while hovering over the list to see all eligible users.
  6. Click the Change button to confirm the selection.

Changing your CrashPlan for Small Business Subscription Administrator also removes current billing information, and disables automatic subscription renewal

If you change the user who is designated as your CrashPlan for Small Business Subscription Administrator, your billing information is removed and must be manually re-entered by the new Subscription Administrator. You will also need to enable automatic subscription renewal again, as this is also disabled when changing the Subscription Administrator.

To enable automatic subscription renewal:

  1. Sign in to the CrashPlan console.
  2. Select Account from the navigation menu.
  3. Select View Current Billing Information.
  4. Select Manage Subscription.
  5. Next to Automatic Renewals, select On.
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