- Open the Control Panel and select Uninstall a Program.
- Select CrashPlan and choose Uninstall.
You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. We recommend coordinating with other users to ensure all users are signed out of their accounts before continuing.
If the uninstallation fails, follow Microsoft's instructions to fix problems that block programs from being installed or removed.
- Open the Finder.
- Press Command+Shift+G.
A dialog box appears: Go to the folder.
- Paste this text into the dialog box:
- Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.app
- Installed per user: ~/Library/Application Support/CrashPlan/Uninstall.app
- Click Go.
If you see the error "The folder can't be found", download the CrashPlan Mac installer and open it, then continue to the next step.
- Double-click Uninstall.
- Follow the prompts to complete the uninstall process.
- Download the CrashPlan app.
- Extract the .tgz file into the Downloads folder.
- Open Terminal and enter: cd ~/Downloads/crashplan-install
- Press Enter.
- Then enter: sudo ./uninstall.sh -i /usr/local/crashplan
- Press Enter.
- At the prompt, type YES to uninstall and press Enter.
If you need to re-install the application, you can sign in to the CrashPlan console and select Downloads to get the download link for the latest version of the CrashPlan app.