I need to download my files from an external drive (CrashPlan for Small Business FAQ)

If you backed up a previous device to a local destination, such as an external drive, you can transfer files from that backup to a new device using the replace device wizard. This is particularly useful for larger backups, since files transfer much faster from a local destination than they do from a cloud destination. 

For a device with both cloud and local backups

  1. Complete Step 1 of the replace device wizard.
  2. When prompted to transfer files, click Select Files To Transfer.
  3. Click the arrow next to your destination name.
  4. Select Add a local backup.replace_device-add_local_destination_6.8.3.png
  5. From your file browser, select the folder containing your local backup.
    The GUID of the folder you select must match the the device ID of the device you are replacing. Look for the folder that matches your previous device’s ID (for example, 948212309528060501).
  6. When prompted, click Add Backup to confirm you want to add the backup archive from the drive or folder you selected.
    Your local backup files are now available for download.
  7. Continue with the replace device wizard.

For a device with only local backups

  1. Complete Step 1 of the replace device wizard.
  2. When prompted to transfer files, click Select Files To Transfer.
    The CrashPlan app detects there are no cloud destinations.
  3. From your file browser, select the folder containing your local backup.
    The GUID of the folder you select must match the the device ID of the device you are replacing. Look for the folder that matches your previous device’s ID (for example, 948212309528060501).
  4. Select the folder containing your local backup from your file browser.
  5. When prompted, click Add Backup to confirm you want to add the backup archive from the drive or folder you selected.
    Your local backup files are now available for download.
  6. Continue with the replace device wizard.
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