1. CrashPlan for Small Business
  2. Restore

I need to download my files (CrashPlan for Small Business FAQ)

Updated

To download your files from the CrashPlan app, follow the steps below:

  1. Sign in to the CrashPlan app.
  2. Click Restore Files.
    (Applies only if you have multiple devices) From the menu, select the device that originally backed up the files you want to restore.
  3. If you back up to multiple destinations, select the destination to Restore files from.
  4. (Optional) If you want to restore an earlier version of your files, click As of Today to select a previous date from a calendar.
  5. Select the checkboxes for the folders and files you want to restore.
  6. Select Restore Files...
  7. Update the options to specify the restore location, naming guidelines, and permissions for your restored files if needed.
  8. Click Go. Your download is added to the downloads manager. The downloads manager displays the status of your download.

If you notice that some files are missing, you may need to include deleted files.

If you notice some files will not download at all, see our article Unable to restore specific files.


Using the CrashPlan console

The CrashPlan console provides two methods for restoring files: zip restores and device restores. Only files backed up to the cloud can be restored from the web.

Zip restores give you access to restore a few files via your web browser when you need them. Each zip restore job is limited to 1 GB (1024 MB) of data, though multiple restore jobs can be run subsequently.

Device restores allow CrashPlan administrators to "push" a restore to any device in your organization, regardless of which user owns the device. There is no limit on the number or size of files that can be restored with a device restore, but the target device must be online.

For more information on restoring through the console, see the article Download files using the CrashPlan console

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