I'm getting an Uncaught Exception error (CrashPlan for Small Business FAQ)

When launching the CrashPlan app, you may get an Uncaught Exception error. This error will cause the application to close immediately after opening, and may occur every time you launch the CrashPlan app.

When permissions on the CrashPlan app log directory are changed by the end user or third-party software, it can result in the CrashPlan app being unable to write to the log files in that directory. When the CrashPlan app runs a check on startup to verify that it can perform all its required tasks, it encounters the problem with being unable to write to the logs. This is what causes the Uncaught Exception error to occur. To resolve the issue, follow the steps below appropriate for your operating system.

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