CrashPlan cannot connect to the background service (CrashPlan for Small Business FAQ)

Sometimes the CrashPlan app may display error messages such as Service is currently unavailable or CrashPlan cannot connect to it's background service.  This is typically because the CrashPlan service is unable to run.

Ensure your device meets the minimum system requirements

First, make sure that your device meets the minimum system requirements for CrashPlan for Small Business. Unsupported operating systems (Windows 7/8, MacOS 10.14, etc.) may no longer be able to run the CrashPlan App.

What are CrashPlan's system requirements?

If your operating system is not the issue, this problem can often be resolved with a simple uninstall and re-install.

Steps for Windows:

  1. Open the Control Panel and select Uninstall a Program.
  2. Select CrashPlan and choose Uninstall.

You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. We recommend coordinating with other users to ensure all users are signed out of their accounts before continuing.

Steps for Mac:

  1. Open the Finder.
  2. Press Command+Shift+G.
    A dialog box appears: Go to the folder.
  3. Paste this text into the dialog box:
    • Installed for everyone: /Library/Application Support/CrashPlan/
    • Installed per user: ~/Library/Application Support/CrashPlan/
  4. Click Go.
  5. Double-click Uninstall.
  6. Follow the prompts to complete the uninstallation process.

Steps for Linux:

  1. Download the CrashPlan app.
  2. Uncompress the TGZ file in Downloads.
  3. Open Terminal and enter: cd ~/Downloads/crashplan-install
  4. Press Enter.
  5. Then enter: sudo ./ -i /usr/local/crashplan
  6. Press Enter.
  7. At the prompt, type YES to uninstall and press Enter.

For more information, see Cannot connect to background service in CrashPlan for Small Business.

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