Sometimes the CrashPlan app may display error messages such as Service is currently unavailable or CrashPlan cannot connect to its background service. This is typically because the CrashPlan service is unable to run.
Ensure your device meets the minimum system requirements
First, make sure that your device meets the minimum system requirements for CrashPlan for Small Business. Unsupported operating systems (Windows 7/8, MacOS 10.14, etc.) may no longer be able to run the CrashPlan App.
What are CrashPlan's system requirements?
If your operating system is not the issue, this problem can often be resolved with a simple uninstall and re-install.
Steps for Windows:
- Open the Control Panel and select Uninstall a Program.
- Select CrashPlan and choose Uninstall.
You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. We recommend coordinating with other users to ensure all users are signed out of their accounts before continuing.
If the uninstallation fails, follow Microsoft's instructions to fix problems that block programs from being installed or removed.
Steps for Mac:
- Open the Finder.
- Press Command+Shift+G.
A dialog box appears: Go to the folder.
- Paste this text into the dialog box:
- Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.app
- Installed per user: ~/Library/Application Support/CrashPlan/Uninstall.app
- Click Go.
If you see the error "The folder can't be found", download the CrashPlan Mac installer and open it, then continue to the next step.
- Double-click Uninstall.
- Follow the prompts to complete the uninstall process.
Steps for Linux:
- Download the CrashPlan app.
- Extract the .tgz file into the Downloads folder.
- Open Terminal and enter: cd ~/Downloads/crashplan-install
- Press Enter.
- Then enter: sudo ./uninstall.sh -i /usr/local/crashplan
- Press Enter.
- At the prompt, type YES to uninstall and press Enter.
After the CrashPlan app has been uninstalled, you can sign in to the CrashPlan console and select App Downloads to get the download link for the latest version of the CrashPlan app.
