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Tax exemption instructions for Europe (CrashPlan for Small Business FAQ)

CrashPlan for Small Business offers automatic tax exemption through our payment processor Digital River. Tax exemption in Europe is only available for EU member states (except Croatia and Ireland).

Step 1: Count your devices

  1. Sign in to the CrashPlan console.
  2. Click Account.
  3. In the upper right, note the number of devices under your CrashPlan for Small Business account.

Step 2: Purchase a new CrashPlan for Small Business subscription

  1. Open this special order link.
  2. Under Qty (quantity), enter the number of devices under your CrashPlan for Small Business account.
  3. Click the refresh button to the right of Qty to update the Sub-Total price in the purchase form.
  4. Click Agree And Continue.
    If prompted, sign in with your CrashPlan for Small Business username and password.
  5. On the Checkout screen, complete all the fields, including the fields for Company Name and your country.
  6. Click Continue.
  7. When prompted, add your VAT ID, including your country code.
    Example: NL123456789B99
  8. Complete the remaining steps to finish your new subscription purchase.

Step 3: Cancel your previous subscription

Once your new tax-exempt subscription is purchased, you will still need to cancel your previous taxed subscription so that you are not charged for both.

  1. Go to your Subscriptions.
    If prompted, sign in with your CrashPlan for Small Business username and password.
  2. Next to the older subscription (displayed at the top), click Details.
  3. Set the Automatic Renewals option to Off.
    Your choice is saved automatically. 

For more information, see I have questions about sales tax, VAT, or GST (CrashPlan for Small Business FAQ).

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