CrashPlan for Small Business offers automatic tax exemption through our payment processor Digital River. Tax exemption in Europe is only available for EU member states (except Croatia and Ireland).
Step 1: Count your devices
- Sign in to the CrashPlan console.
- Click Account.
- In the upper right, note the number of devices under your CrashPlan for Small Business account.
Step 2: Purchase a new CrashPlan for Small Business subscription
- Open this special order link.
- Under Qty (quantity), enter the number of devices under your CrashPlan for Small Business account.
- Click the refresh button to the right of Qty to update the Sub-Total price in the purchase form.
- Click Agree And Continue.
If prompted, sign in with your CrashPlan for Small Business username and password. - On the Checkout screen, complete all the fields, including the fields for Company Name and your country.
- Click Continue.
- When prompted, add your VAT ID, including your country code.
Example: NL123456789B99 - Complete the remaining steps to finish your new subscription purchase.
Step 3: Cancel your previous subscription
Once your new tax-exempt subscription is purchased, you will still need to cancel your previous taxed subscription so that you are not charged for both.
- Go to your Subscriptions.
If prompted, sign in with your CrashPlan for Small Business username and password. - Next to the older subscription (displayed at the top), click Details.
- Set the Automatic Renewals option to Off.
Your choice is saved automatically.
For more information, see I have questions about sales tax, VAT, or GST (CrashPlan for Small Business FAQ).